Raise a complaint
If you want to raise a complaint with us you can do it one of two ways;
Call us on 021 025 90390
or Email admin@assessit.co.nz
Your rights as an Assessit Ltd customer
You have the right to:
- be treated with courtesy, respect and fairness at all times
- have access to information about our services, your Assessit Ltd records (if applicable) and any feedback that you have provided
- provide feedback or raise a complaint if you are unhappy in any way
- seek independent advice or assistance if you are not satisfied with Assessit Ltd's resolution of your complaint.
After you raise a complaint
If you have called Assessit Ltd to raise a complaint, where possible, your complaint will be resolved there and then. If further investigation is required we will advise you of an expected resolution time. We will also give you sufficient information to ensure you can enquire about the progress of your complaint.
If you raise a complaint by email, it will be acknowledged from the date we receive it. We may need to contact you to further understand your complaint or obtain additional details. Assessit Ltd will keep you informed of progress and the expected resolution timeframe, or if the problem is of a very complex nature and will exceed the initial resolution timeframe.
Other advice
In addition, you may also seek advice or assistance from the Disputes Tribunal, the Privacy Commissioner (for privacy issues), the Commerce Commission (for fair trading issues), the Ministry of Consumer Affairs or the Citizens Advice Bureau.
